Aggression Management & Personal Safety at Work

Aggression Management & Personal Safety at Work

Who should attend?

All Frontline staff working within Public/Private sector to include who want an effective method to recognize, defuse and de-escalate confrontational situations and maintain their personal safety (in accordance with the Health & Safety at Work Act 1974 and Management of Health & Safety at Work Regulations 1999).

What will you learn?

  • How to identify the causes and warning signs of violence and aggression
  • The skills and techniques to manage aggressive and challenging behavior
  • Awareness of lone working, home visiting and vehicle dangers
  • Methods to defuse/ de-escalate and avoid incidents
  • Understand the Department of Health legislation regarding violence at work
  • Communication skills and behaviour that defuses aggression
  • Additional personal safety precautions
  • Breakaway techniques - Optional

Duration of Course

  • 2 – 4 hours, dependent on you training requirements, with flexible start and finish times.
Book This Course

To book this course, please call us on 07738 839059 today, or select Book Course and send us a message and we'll get back to you.

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